Last updated 2026-04-12
Returns & Refunds
Cooling-off for Consumers
Individual consumers located in Japan may withdraw from distance contracts within eight (8) days from the day after execution of the agreement, unless services have already been fully performed with the consumer’s express prior consent. Where statutory cooling-off periods differ, the longer consumer-friendly period applies.
Eligibility Windows
Refund requests must be emailed to hello@clouddev.digital before the cohort start date for live programs unless mandatory law provides otherwise. Self-paced offerings may carry separate deadlines disclosed at checkout.
Partial Refunds
If you attend more than one live session without prior withdrawal, we may calculate a partial refund deducting delivered value and administrative costs, consistent with consumer protection guidance.
Non-refundable Items
Third-party exam vouchers, donated scholarship seats, and bespoke corporate workshops delivered on-site are generally non-refundable once procurement begins, except where law mandates otherwise.
Process
Email your order reference, participant name, and reason for the request. We respond within five business days with a decision and any evidence we require.
Processing Time and Method
Approved refunds are initiated within ten business days to the original payment method. Banking timelines may add additional days outside our control.
Cancellations by Clouddev
If we cancel a cohort, you may choose a full refund or a transfer to another date. Questions about these policies: hello@clouddev.digital · +81 78-963-3819 · 158-1241, Hashimoto Yakeno, Yawata-shi, Kyoto, Japan
Contact: hello@clouddev.digital
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